Delivery and Returns
Information Delivery and Returns
UK Delivery & Collection
UK STANDARD DELIVERY FREE OVER $100
We endeavour to deliver in 3 working days, order by 2pm.
Furnishing Fabrics and Wallpaper may take up to 7 working days.
This excludes weekends and UK bank holidays.
Delivery is FREE for order over £100; deducted in checkout. Orders below £100 standard delivery is £5.95.
Shop before 18th Dec and select UK Standard delivery at checkout to guarantee pre-Christmas delivery
UK NEXT DAY DELIVERY (BETWEEN 9AM - 2PM)
Order by 2pm to receive your purchase next working day guaranteed with DPD delivery.
Selected UK postcodes only.
Delivery between 9am-2pm, Monday to Friday (excluding UK Bank Holidays)
Please note, purchases made after 3pm on Friday and during the weekend will arrive the following Tuesday.
Shop before 20th Dec and select UK Next Day delivery at checkout to guarantee pre-Christmas delivery
UK SATURDAY DELIVERY (BETWEEN 9AM - 6PM)
Selected UK postcodes only. Please make sure you place your order before 2pm on Friday to qualify and select the Saturday delivery option at the checkout.
UK CLICK & COLLECT AT THE Platinum Amenity STORE
Store Click & Collect Standard is a free delivery-to-store service. Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store in London.
Orders placed before 4pm will be available for collection within 3 working days – this excludes weekends and UK bank holidays.
Store Click & Collect Next Day
Orders placed before 2pm will be ready for collection the following working day from our Regent Street store at a charge of £4.95. This excludes UK Bank Holidays. Please note, purchases made after 3pm on Friday and during the weekend will arrive the following Tuesday.
We endeavour to deliver UK orders within the time frames stated above. However, the time frames are estimates only. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment.
From time to time Platinum Amenity will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion. Please see our Terms and Conditions for more information.
Tracking Your Order
You can track and view online orders via your account page. Go to my account.
Purple Goes Green
Platinum Amenity is committed to reducing its impact on the environment. At Platinumamenity.com, we’ve made arrangements to ensure that the majority of deliveries are carbon neutral; offsetting emissions through initiatives such as electric vans and climate protection projects.
We have also reduced the non-recyclable components of our home and Click & Collect delivery packaging, and are dedicated to continuing this reduction across the board. We recognise this is just the start of our mission, as we strive to reduce our footprint even further.
To find our more about our recyclable and biodegradable packaging click here
For more information about delivery and Click & Collect, please visit our Help Centre. Alternatively, contact Customer Services.
International Shipping
USA EXPRESS DELIVERY FREE OVER $200
$20 or free delivery with orders over $200
4 to 5 working days (order by 4pm)*
To receive your order in time for Christmas please order by 16th of December
CANADA EXPRESS FREE DELIVERY OVER $260CAD
$25CAD or free delivery over $260CAD
4 to 5 working days (order by 4pm)*
To receive your order in time for Christmas please order by 16th of December
Please note, purchases made after 3pm on Friday and during the weekend will arrive the following Tuesday.
Shop before 20th Dec and select UK Next Day delivery at checkout to guarantee pre-Christmas delivery
EUROPEAN STANDARD FREE DELIVERY OVER €175
€8 or free delivery over €175
6 to 7 working days (order by 4pm)*
Country specific delivery times during checkout
*allow 3 additional working days – (Standard delivery may not be supported in some European Countries for this product in this occasion).
To receive your order in time for Christmas please order by 12th of December
EUROPEAN EXPRESS FROM €25
FROM €25
Up to 4-5 working days (order by 4pm)*
To receive your order in time for Christmas please order by 16th of December
The Benefits
- FREE Returns
- To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery. The countries where this service is available are:
Australia, Austria, Bahrain, Belgium, Brunei Darussalam, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Jordan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates - In all other markets the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.
- Delivery costs will be displayed at checkout.
brexit
- For all orders delivered to Europe and placed after the 31st December 2020, local tax and duties will be applied and included in the price shown on the product page. There will be no additional tax and duties added at checkout.
- The charges include local VAT and duty based on the value and the origin of the product.
- Since the 1st January 2021, our logistic costs have also increased due to additional administrative processes. This is reflected in the higher delivery cost at checkout.
- For customers ordering to a EU member country, it is likely that our delivery partner will contact you after transaction, to request proof of address details; these are likely to be any of EORI, passport, or local tax code. On provision of this, the delivery partner will then arrange delivery. If you are ordering as a gift, please provide contact details of the recipient so that they can provide this information. If you do not provide this information having been requested, you may be told that a daily fee will be required to compensate for storage. We ask you to act promptly.
